Customer FAQ

 

The way to cooperate with us is very simple. Just follow the instructions for registration and identity verification according to the following steps

In this section, some of your frequently asked questions are answered

1How long will it take to hear back about my credit request?

We understand you're eager to know! After submitting your application, it will be added to our waiting list. We'll notify you of the decision within a few business days.

2Where can I use this credit?

This credit can only be used at our partner stores. You'll find a list of participating stores right here on this page!

3Can I buy several items with this credit?

Absolutely! You can use your credit flexibly to purchase a single item or spread it across multiple purchases.

4Does the guarantee check have to be in my name?

The guarantee check does not necessarily need to be in your name. You can use a check issued in another person's name.

5How long do I have to use the credit after activating it?

Once you activate your credit, you'll have one month to make purchases at our partner stores.

6Can I reapply for credit after I finish paying off my current loan/credit line?

In most cases, yes! On-time payments are a major factor lender consider when evaluating creditworthiness. By consistently making your current loan or credit line payments on time and in full, you demonstrate responsible credit management, which can improve your credit score and make you a more attractive candidate for future credit applications.In most cases, yes! On-time payments are a major factor lender consider when evaluating creditworthiness. By consistently making your current loan or credit line payments on time and in full, you demonstrate responsible credit management, which can improve your credit score and make you a more attractive candidate for future credit applications.

7What happens if I miss a payment?

We understand that unexpected situations can arise. However, missing a payment can negatively impact your credit score and future borrowing ability. Here's what happens if a payment is missed:

• Late Payment Fee: A one-time late payment fee of 5% will be applied to the outstanding balance.

• Delinquency Reporting: If a payment is more than 30 days late, it may be reported to credit bureaus, which could lower your credit score. This can make it harder and more expensive to borrow money in the future.

• Collections Process: For significantly overdue payments, we may be forced to refer your account to collections, which can further damage your credit score and may involve additional fees.

Have a question that is not in this list?  Please Contact us